Intro:
Small businesses are embracing “AI agents” — autonomous digital assistants that can handle tasks once done by humans.
Details:
-
Search Surge: “AI agents for business” and “workflow automation AI” trending in Google searches.
-
Tasks Automated:
-
Scheduling meetings
-
Customer support chats
-
Invoice processing
-
Social media posting
-
-
Case Example: A startup bakery in New York uses an AI agent to manage online orders and Instagram ads, cutting admin work by 40%.
Impact:
-
Boosts efficiency for small businesses with limited staff.
-
May reduce demand for entry-level admin jobs.
-
Raises cybersecurity risks as AI handles sensitive customer data.